Return / Refund Policy

 Return Policy

  • We will replace any orders/items for manufactures defect or items damaged by shipping/transit - a rare event but does happen occasionally

    • if this is the case - Please contact us within 7 days of receiving. 

  • For sanitary purposes and due to the items being  "personal care beauty products" and to keep our manufacturer direct special offers & bundles with free kits & free shipping worldwide as low as possible for everyone, we do not offer returns.

  • Discounts, Special Offers, Bundle Offers, Free Shipping Offers, Wholesale Offers, are non refundable.

 Claims, Refunds and Exchanges

  • Email a description, as well as several photos showing the damage and the packaging the order arrived in.  Many replacements can be handled with just this step.

  • EMAIL: info@igonatural.com or Call Us at: 877-446-6288

 

Returning and item:

you must first email us - include several photos showing damage, the packaging it arrived in and a brief description - a RAN will be supplied as well as return address and instructions.  Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item. Please write the RAN on the outside of the shipping packaging.

 

Refunds and Exchanges

Email a description, as well as photos showing the damage and the packaging it arrived in.  Many replacements can be handled with just this step.

Returning and item:, you must first email us - include photos showing damage, the packaging it arrived in and brief description - a RAN will be supplied as well as return address and instructions.  Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item. Please write the RAN on the outside of the shipping packaging.

 

Shipping

To return your product, contact us prior to shipping the item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Use a trackable shipping service as we do not guarantee that we will receive your returned item.

 

Lost or Stolen Packages

Go-Natural Inc. is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.  We will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

 

Returns Trade Show Purchases

7 Days - With Receipt

Email details for RAN